Premier Tier Services Partner and Anthropic Preferred Services Partner, announced today that it has achieved the AWS Amazon Connect Customer Services Competency in the Contact Center Transformation ...

CLEAR ® (NYSE: YOU), the secure identity company, today announced an integration with Amazon Web Services (AWS) to bring CLEAR1, CLEAR's secure identity platform, to contact centers powered by Amazon ...

It has been just under a decade since Amazon Web Services Inc. launched Amazon Connect, taking its own internal contact center-as-a-service solution and commercialized it. At the time, there were many ...

Contact center as a service vendor Amazon Connect debuted multiple new features today, including Predictive Insights (PI), Assistant for Managers (AM), Testing and Simulation (T&S) and Conversational ...

Zendesk announced its intentions to move from a CRM company to a contact center company as far back as ten years ago, with Sheila McGee-Smith talking to the company in 2015 about its cloud-based ...

The contact center industry is grappling with how to effectively incorporate artificial intelligence (AI), especially as new AI agents are on the horizon. Many legacy systems require extensive ...

Amazon Web Services on April 23 announced the acquisition of NLX (nlx.ai), a conversational AI platform, folding it into Amazon Connect — AWS's cloud contact center offering. The company argues the ...

CLEAR1 is positioning identity assurance as an initial control rather than a step left to agents during a live interaction.