Our new research report finds leading organisations are facing up to a long-standing challenge - and some are getting closer ...

What was once seen as an operational inefficiency is now a growth problem. Companies that cannot trust their data struggle to ...

More than half of U.S. energy and utility companies identify customer service as the primary driver of IT transformation. Malvern, Pennsylvania & Walldorf, Germany, March 25, 2026 /PRNewswire/ -- The ...

As AI continues to reshape the business technology landscape, one thing remains unchanged: Customer data is the fuel that fires business engines in the drive for value and growth. Thanks to a new ...

Intercom plans to expand Fin beyond customer service into sales and marketing—positioning it as a direct competitor to ...

Customer-centric service. Exceptional customer service puts the consumer first. Successful brands listen to their customers and deliver on their needs. The cost of poor support. A lack of care in ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

Customer data platforms (CDPs) first gained popularity among marketing users as the technology tackled the marketing function’s complex customer data management challenges. These challenges included ...

Customer data integration (CDI) unifies data from multiple sources, creating a complete and accurate view of customers. It’s how your favorite online store knows exactly what you’re looking for—even ...