Janet Lam is an AI solutions expert and the founder of Building Blocks Business Planning, helping businesses thrive through innovation. People no longer wait days for replies. They expect answers in ...

But you can still use its unprecedented computing powers to your benefit. To engage safely, effectively and creatively, it’s important to understand what you’re working with. Here’s what you need to ...

In the customer-service realm, chatbots make your company available to a wider range of customers across the globe than humans alone could reach. And, obviously, they're available to your audience ...

Rohini Srihari, professor of computer science and engineering, was a guest on UB's Driven to Discover podcast, where she discussed how to make chatbots better.

A paper in JAMA Psychiatry says mental health providers should ask if patients are using artificial intelligence chatbots, just as they would ask patients about sleep habits and substance use.

AI chatbots have slipped into classrooms, study sessions, and professional training with remarkable speed, promising to make hard subjects feel manageable and dense readings instantly digestible. The ...